Privacy Policy & Terms of use

Welcome to "The Phoenix Awakening" website (the "Site"). This Site is operated by Oneg Shapira ("we," "us," or "our"). By accessing or using the Site, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using the Site.

1. Use of the Site

You agree to use the Site solely for lawful purposes and in a manner consistent with these Terms of Use. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site.

2. Intellectual Property

All content on this Site, including text, graphics, logos, images, and audio/video clips, is the property of Oneg Shapira or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, transmit, or publicly display any content from this Site without the prior written consent of Oneg Shapira.

3. Disclaimer of Warranties

The information provided on this Site is for general informational purposes only. We make no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability, or availability of the information contained on the Site for any purpose. Any reliance you place on such information is strictly at your own risk.

4. Limitation of Liability

In no event shall Oneg Shapira, its affiliates, or their respective officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Site or the information contained therein.

5. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Israel, without regard to its conflict of law provisions.

6. Changes to Terms of Use

We reserve the right to modify or replace these Terms of Use at any time. It is your responsibility to review these Terms of Use periodically for changes. Your continued use of the Site following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

1. Introduction

This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our users. By using our services, you agree to the terms of this policy.

2. Information We Collect

Personal Information: When you interact with our involve.me projects or sign up for our newsletter, we may collect personal information such as your name and email address.
Automatically Collected Information: We may also collect certain information automatically, such as your IP address, device information, and browsing behavior.
Cookies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

3. Use of Information

We use the information we collect for the following purposes:

To provide and improve our services.
To communicate with you, including sending newsletters and updates.
To personalize your experience and tailor content to your interests.
To analyze usage patterns and improve our website and services.

4. Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

With your consent.
To comply with legal obligations.
To protect our rights and interests.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Choices

You have the right to opt-out of receiving marketing communications from us. You can also manage your cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at onegshp@gmail.com

Store

Satisfaction Guarantee: Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us within 14 days of receipt to initiate a return. Due to the unique nature of our products, we can only accept returns for items that are damaged or defective upon arrival.

Return Process: To initiate a return, please contact our customer service team with your order number and details about the product condition. We will provide instructions on how to proceed with the return. Please note that the buyer is responsible for return shipping costs unless the item is defective or damaged.

Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service for instructions.

Non-returnable items: Please note that due to the nature of our products, we cannot accept returns on items not in their original condition, or items that are returned more than 14 days after delivery.

Contact Us: If you have any questions about your order, shipping, or returns, please don’t hesitate to contact us. We’re here to help ensure your experience is as smooth and satisfying as possible.

SHIPPING INFO

Delivery Timeframe: All orders are processed within 2-3 business days. The estimated delivery time will be approximately 10-14 business days from the date of order confirmation, depending on your location. Please note that delays can occur due to unforeseen circumstances, and we appreciate your patience in such events.

Shipping Costs: Shipping costs are calculated based on the delivery address and will be displayed at checkout before the final confirmation of your order. We strive to keep shipping costs as low as possible while ensuring your order reaches you safely.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your shipment directly on the carrier’s website.

International Shipping: We are pleased to offer international shipping. Please be aware that shipping times may vary for international orders, and additional customs fees or tariffs may apply depending on your country’s regulations. These additional fees are the responsibility of the buyer.

Shipping Method: We partner with Amazon- a reputable carrier to ensure your order is handled with care and arrives in a timely manner. Our books are printed and shipped by Amazon- a trusted third-party provider to offer you the best quality and service.